Our client's success coincides with our own so we take great pride in building strong long lasting relationships with our clientele.
Mihlfeld has a quality of customer service that is rarely matched--experienced, dedicated, and friendly people, combined with reporting that allows us to truly understand our freight costs. I couldn't ask for a better partner in helping control our freight costs.
Other freight processing companies made us promises about their ability to properly capture data, have a detailed and comprehensive audit process, and keep our payables healthy. Only Mihlfeld has been able to deliver upon our needs and exceed our expectations. By collecting relevant data, we can capatilize on business intelligence provided to us via customized web reporting and dashboards while still having the ability to create instantaneous ad hoc reporting, which is critical in an ever-changing market. Additionally, Mihlfeld is a true partner with whom we collaborate and work to create a continuous improvement environment. The needed tools they provide aid us in better understanding how to run our business and give us a logistical competitive advantage.
Paperwork, pictures, documentation, timing, amounts, and carrier requirements were all a blur for our employees. M&A has taken on the process and offers complete reporting and visibility of claims performance.
The processes, systems and associates at Mihlfeld & Associates have enabled our Logistics and Finance departments to move forward on many levels. Their auditing processes yielded $960K in savings during the first 90 days of invoice auditing. A creative solution to a labor-intensive financial re-classification exercise yielded a shorter monthly closing cycle and hours of administration time. Our reporting capabilities on the Cube provides quick and accurate information in minutes; eliminating hours of data mining. Lastly, I can’t say enough about the Associates at M&A. They are responsive, professional and have integrated seamlessly into our system.